Return & Refund Policy
Thank you for shopping at Ekeleh. We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we offer a 30-day return and refund policy, subject to the terms and conditions outlined below.
- Returns Eligibility: To be eligible for a return, the following conditions must be met:
- The item must be in its original condition, unworn, and undamaged.
- The item must be returned within 30 days from the date of delivery.
- The item must be accompanied by the original proof of purchase, such as a receipt or order confirmation.
1.2 The following items are not eligible for return:
- Items that have been worn, used, or damaged by the customer.
- Items that are not in their original packaging.
- Items purchased during a sale or promotional period, unless otherwise specified.
- Return Process: To initiate a return, please follow these steps:
- Contact our customer service team via email at email@example.com or phone at +44 7893920401 within 30 days of receiving your order. Please provide your order number and a detailed explanation for the return.
- Our customer service team will provide you with instructions on how to return the item.
2.2 Return Shipping:
- For customers within the United Kingdom, return shipping is free of charge.
- For international customers, return shipping costs are the responsibility of the customer.
- Refund Process: Once we receive the returned item, we will inspect it to ensure it meets the eligibility criteria mentioned in Section 1. If the item is deemed eligible for a refund, we will proceed with the refund process.
3.2 Refunds: Will be issued in the original form of payment used for the purchase, unless otherwise specified. Please note that it may take several business days for the refund to be processed and reflected in your account.
Exchange Policy: We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process mentioned in Section 2 and place a new order for the desired item.
Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer service team immediately. We will assist you in resolving the issue by offering a replacement, repair, or refund, depending on the circumstances and product availability.
If you have any questions or concerns regarding our return and refund policy, please contact us using the following information:
Address: 22 Smallbrook Mews, London, W2 3BN, United Kingdom.
Phone: +44 7893920401