Billing Terms & Conditions

These Billing Terms and Conditions govern the payment and billing process for products purchased from Ekeleh's online store. By making a purchase on our website, you agree to be bound by these Billing Terms and Conditions. Please read them carefully.

  1. Payment Methods: Ekeleh accepts various payment methods, including credit cards, debit cards, and other forms of electronic payment. The available payment methods may be subject to change without prior notice.

1.2 By providing your payment information, you represent and warrant that you have the legal right to use the chosen payment method and that the information provided is accurate, complete, and current.

  1. Authorization and Charges: When you place an order on our website, you authorize Ekeleh to charge the specified amount to your chosen payment method.

2.2 By providing your payment information, you grant us the right to perform pre-authorization checks to validate your payment method and ensure sufficient funds are available for the transaction.

2.3 Ekeleh reserves the right to refuse or cancel any order if we suspect fraudulent activity or if payment authorization is declined by your financial institution.

  1. Pricing and Currency: All prices displayed on our website are in the currency specified on the product listing and include applicable taxes unless otherwise stated. Any additional charges, such as shipping fees, will be clearly indicated during the checkout process.

3.2 Ekeleh reserves the right to modify the prices of our products at any time without prior notice. However, such changes will not affect orders that have already been placed and confirmed.

  1. Order Confirmation and Invoicing: After you place an order, you will receive an order confirmation via email. The order confirmation serves as acknowledgment of your order and contains important details, including the product(s) purchased, quantity, price, and shipping information.

4.2 A printable invoice will be included in the shipment of your order. If you require an additional copy of your invoice, please contact our customer service team using the contact information provided below.

  1. Billing Disputes and Refunds: If you believe there is an error or discrepancy in your billing statement or if you have any billing-related concerns, please contact our customer service team promptly. We will investigate the matter and work to resolve it as quickly as possible.

5.2 Refunds, if applicable, will be issued in accordance with our Returns & Refund Policy. Please refer to that policy for more information on our refund process.

  1. Governing Law: These Billing Terms and Conditions shall be governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.


Address: 22 Smallbrook Mews, London, W2 3BN, United Kingdom.


Phone: +(44) 789 392 0401