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Return & Refunds Policy

Return

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Do you accept returns from these countries?
Yes, I accept returns

How can customers return your products?
In-store
by mail

How will customers get the return label?
In the box|

How many days do customers have to return a product?
30 days


Select the product conditions that you allow for returns?
New

What is the restocking fee?
No restocking fee

How much will customers pay for return shipping?
No cost

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or Credit Card Company to process and post the refund too.

Address: Mousehole, Penzance, TR19 6QT, United Kingdom

Email: info@ekeleh.com

Phone: +(44) 173 673 2861

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